About your Delivery
Delivery costs
Mainland UK Parcels cost £6.50 + VAT
Mainland UK Pallets cost £30+VAT
If you live outside of the UK Mainland, or in one of the UK Mainland postcode exclusion areas, there will be an additional charge for delivery, your Account Manager will inform you of these costs. For our online customers if you see the message “Call for Price” at the checkout stage please phone our distribution team on 01656 664 293 and we will be happy to calculate the delivery costs and complete the order process for you.
Orders are sent via third party Parcel or Pallet couriers depending on the size and weight of the products purchased.
✳ There will be an additional charge of £40+VAT for pallet deliveries if your delivery location will not allow access to a 18-ton truck as the hire of a separate vehicle will be required to deliver your order successfully.
Delivery Lead Times
Wunda are dispatching all orders, daily as normal, however, due to a huge increase in nationwide freight/parcel movement and national driver shortages, we are experiencing some delays in deliveries reaching their final destination. Please allow up to 48hrs (weekdays) for your delivery to arrive. We apologize for any delay and appreciate your patience while we work to get your order to you as quickly and safely as possible. Thank you for your support.
If you require any further information, please do not hesitate to contact our team on 0800 083 2677.
Conditions for Delivery
It is the customers’ responsibility to prepare a safe environment for the delivery of the goods. If the location is deemed to be ‘unsafe to complete the delivery’ then our couriers reserve the right to refuse to deliver. In this event or in the event you (or your representative) are not available to receive the goods, there may be a re-delivery charge applied by the transport company which will be passed on to the customer and this must be paid before delivery will take place. All deliveries have to be signed for as proof of receipt.
If your delivery location is serviced by a single track road, or will not allow a 18-ton truck access, then you must inform us, as standard (next day) delivery, will not be possible and there will be an additional charge of £40+ VAT applied to the delivery as we will have to hire a separate vehicle to ensure a successful delivery
All products are thoroughly checked, suitably packaged and leave Wunda Trade premises in good condition if you are not satisfied with the condition of the goods on arrival DO NOT ACCEPT delivery, and take photos of the condition of the delivery. Immediately notify Wunda Trade by calling 01656 664 293.
Check our terms and conditions for full details.
Faulty Goods
In the unfortunate event a product develops a fault, please contact Wunda Trade on 01291 634145 with your customer reference number.
Returns Policy
Please note that all returns need to be sent directly to our warehouse at the following address:-
RETURNS
Wunda have a 28 Days Returns Policy the details of which are listed below.
Wunda Group PLC
Unit 3a
Castlegate Business Park
Caldicot
Monmouthshire
NP26 5AD
For more information on our returns policy please read section 8 of the following link: https://www.wundatrade.co.uk/terms-conditions/
Cancellation Policy
Please notify the Sales Office on 01291 634145 of unwanted items within the 7 day statutory cancellation period. Customers are liable for the goods satisfactory return to Wunda Group PLC and refunds are issued as set out in Clause 8.1(b) of our Terms and Conditions.
