DELIVERY

About your Delivery

Delivery costs

We offer *FREE DELIVERY on orders over £200 (exc. VAT) to UK subject to Post Code

If you live outside of the UK Mainland, or in one of the UK Mainland postcode exclusion areas, there will be an additional charge for delivery, your Account Manager will inform you of these costs. For our online customers if you see the message “Call for Price” at the checkout stage please phone our distribution team on 01656 664 293 and we will be happy to calculate the delivery costs and complete the order process for you.

If you would like to arrange delivery before 12pm next day, the surcharge is £10 + VAT, this must be arranged before 4pm the previous day.

If you would like to arrange your delivery for Saturday, there is a surcharge of £20 + VAT this must be arranged before 4pm the previous day.

Orders are sent via third party Parcel or Pallet couriers depending on the size and weight of the products purchased.

Please be aware that orders below our free delivery threshold of £200 (exc. VAT) will carry a standard delivery charge, your account manager will inform you of the costs. If ordering online the price will be shown when you ‘checkout’.

There will be an additional charge of £40+VAT for pallet deliveries if your delivery location will not allow access to a 18-ton truck as the hire of a separate vehicle will be required to deliver your order successfully.

 

Delivery Lead Times

Please see our latest coronavirus updates to delivery lead times for more information.

Our delivery team will contact you on the day of delivery and give you a 2-hour window in which your order will be delivered.

If you require any further information, please do not hesitate to contact our team on 0800 083 2677.

 

Conditions for Delivery

It is the customers’ responsibility to prepare a safe environment for the delivery of the goods. If the location is deemed to be ‘unsafe to complete the delivery’ then our couriers reserve the right to refuse to deliver. In this event or in the event you (or your representative) are not available to receive the goods, there may be a re-delivery charge applied by the transport company which will be passed on to the customer and this must be paid before delivery will take place. All deliveries have to be signed for as proof of receipt.

If your delivery location is serviced by a single track road, or will not allow a 18-ton truck access, then you must inform us, as standard (next day) delivery, will not be possible and there will be an additional charge of £40+ VAT applied to the delivery as we will have to hire a separate vehicle to ensure a successful delivery

All products are thoroughly checked, suitably packaged and leave Wunda Trade premises in good condition if you are not satisfied with the condition of the goods on arrival DO NOT ACCEPT delivery, and take photos of the condition of the delivery. Immediately notify Wunda Trade by calling 01656 664 293.

Check our terms and conditions for full details.

Faulty Goods

In the unfortunate event a product develops a fault, please contact Wunda Trade on 01291 634145 with your customer reference number.

Returns Policy

Please note that all returns need to be sent directly to our warehouse at the following address:-

RETURNS
Wunda have a 28 Days Returns Policy the details of which are listed below.
Wunda Group PLC
Unit 10
Kingsway Buildings, Kingsway
Bridgend Industrial Estate
Bridgend
Glamorgan
CF31 3YH

 

For more information on our returns policy please read section 8 of the following link: https://www.wundatrade.co.uk/terms-conditions/

Cancellation Policy

Please notify the Sales Office on 01291 634145 of unwanted items within the 7 day statutory cancellation period. Customers are liable for the goods satisfactory return to Wunda Group PLC and refunds are issued as set out in Clause 8.1(b) of our Terms and Conditions.